The National Board for Professional Teaching Standards sent the following information to candidates.
Guidance on where to address questions about test center locations or appointment availability:
If you have questions about test center locations or appointment availability for Component 1 testing, please refer to the VUE website, use the live chat feature, or call VUE customer support at 1-888-288-3028. Note: due to high call volume, wait times will be longer than normal so we encourage you to look for the answers to your questions using the resources on the website.
Be advised that appointment availability on a particular day varies by test center as well as test center capacity. If you encounter issues reserving an appointment, please expand your search criteria to include neighboring cities and towns. Traveling may be required in order to secure a preferred date and time.
The testing window closes July 15 and appointments near the end of the testing window fill up fast. Schedule your appointment early for the best opportunity to reserve the date and location of your choice.
If you have questions about test center locations or appointment availability for Component 1 testing, please refer to the VUE website, use the live chat feature, or call VUE customer support at 1-888-288-3028. Note: due to high call volume, wait times will be longer than normal so we encourage you to look for the answers to your questions using the resources on the website.
Be advised that appointment availability on a particular day varies by test center as well as test center capacity. If you encounter issues reserving an appointment, please expand your search criteria to include neighboring cities and towns. Traveling may be required in order to secure a preferred date and time.
The testing window closes July 15 and appointments near the end of the testing window fill up fast. Schedule your appointment early for the best opportunity to reserve the date and location of your choice.
Guidance on issues related to the new system, including such things as resetting passwords:
If you are experiencing issues related to the new system, including such things as resetting your password, I encourage you to use our webform to contact us. This will save you from waiting on hold on the phone. We will respond to all questions as soon as possible.
If you are not receiving the reset password email and are using your school email address as the primary email address in your National Board account, the email is likely being blocked by your school’s email server. You should ask your IT department to add the domain @useclarus.com to the safe sender’s list. You can also request to have your email address updated to a personal email address; please include the new email address when submitting your web form.
If you are experiencing issues related to the new system, including such things as resetting your password, I encourage you to use our webform to contact us. This will save you from waiting on hold on the phone. We will respond to all questions as soon as possible.
If you are not receiving the reset password email and are using your school email address as the primary email address in your National Board account, the email is likely being blocked by your school’s email server. You should ask your IT department to add the domain @useclarus.com to the safe sender’s list. You can also request to have your email address updated to a personal email address; please include the new email address when submitting your web form.
The NBPTS will also send instructions about the new process for portfolio submissions soon. Keep an eye out for that information in the coming weeks.
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